Deployment of AI-driven assistants ("Digital Employees") for phone and messaging.
Integration with the Client’s scheduling or CRM software (e.g., GoHighLevel, dental booking systems).
Ongoing maintenance and optimization of conversational logic.3
Non-Human Status: The Client acknowledges that "Digital Employees" are software-based AI models. They do not constitute legal employees under the New Zealand Employment Relations Act 2000.
Accuracy: While VoyceForge strives for 100% accuracy, the Client acknowledges that AI may occasionally misinterpret complex human speech. The Client is responsible for final clinical oversight and patient follow-up.
3. Client Responsibilities
Information Accuracy: Provide accurate pricing, booking rules, and triage protocols for the AI to follow.
Consent: Ensure that patients are informed that calls are recorded for booking and quality purposes, as per the Privacy Act 2020.
4. Fees and Payment
Subscription: Services are provided on a monthly subscription basis as per the selected plan.
Telephony Costs: Any third-party telephony charges (e.g., Twilio minutes) incurred by the AI are the responsibility of the Client unless otherwise stated.
Data Ownership: The Client retains ownership of all patient data. VoyceForge acts as an Agent under the Privacy Act 2020.
Confidentiality: Both parties agree to keep business strategies and technical "know-how" confidential.
6. Limitation of Liability
Clinical Decisions: VoyceForge is a communication tool only. We are not liable for clinical outcomes or medical decisions made based on information relayed by the AI.
System Downtime: While we aim for 99.9% uptime, VoyceForge is not liable for revenue lost due to third-party outages (e.g., internet providers, OpenAI, or telephony carriers).
Maximum Liability: To the extent permitted by NZ law, VoyceForge’s total liability shall not exceed the amount paid by the Client for the service in the preceding three months.
7. Term and Termination
Termination: Either party may terminate the agreement with 30 days' written notice.
Suspension: VoyceForge may suspend the "Digital Employee" immediately if the service is being used for illegal or unethical purposes.
8. Governing Law
The "30-Day Notice": This is standard in NZ B2B. It gives you time to offboard them properly and gives them time to find a human replacement (or temp) if they leave.
Liability Cap: This is vital. You don't want a clinic suing you for a "lost million-dollar patient" because Sarah missed a call. This cap protects your personal assets.
The "Sarah Disclaimer": As mentioned in the Privacy Policy, the T&Cs reinforce that the clinic must let patients know they are talking to a digital assistant that records data.
Deployment of AI-driven assistants ("Digital Employees") for phone and messaging.
Integration with the Client’s scheduling or CRM software (e.g., GoHighLevel, dental booking systems).
Ongoing maintenance and optimization of conversational logic.3
Non-Human Status: The Client acknowledges that "Digital Employees" are software-based AI models. They do not constitute legal employees under the New Zealand Employment Relations Act 2000.
Accuracy: While VoyceForge strives for 100% accuracy, the Client acknowledges that AI may occasionally misinterpret complex human speech. The Client is responsible for final clinical oversight and patient follow-up.
3. Client Responsibilities
Information Accuracy: Provide accurate pricing, booking rules, and triage protocols for the AI to follow.
Consent: Ensure that patients are informed that calls are recorded for booking and quality purposes, as per the Privacy Act 2020.
4. Fees and Payment
Subscription: Services are provided on a monthly subscription basis as per the selected plan.
Telephony Costs: Any third-party telephony charges (e.g., Twilio minutes) incurred by the AI are the responsibility of the Client unless otherwise stated.
Data Ownership: The Client retains ownership of all patient data. VoyceForge acts as an Agent under the Privacy Act 2020.
Confidentiality: Both parties agree to keep business strategies and technical "know-how" confidential.
6. Limitation of Liability
Clinical Decisions: VoyceForge is a communication tool only. We are not liable for clinical outcomes or medical decisions made based on information relayed by the AI.
System Downtime: While we aim for 99.9% uptime, VoyceForge is not liable for revenue lost due to third-party outages (e.g., internet providers, OpenAI, or telephony carriers).
Maximum Liability: To the extent permitted by NZ law, VoyceForge’s total liability shall not exceed the amount paid by the Client for the service in the preceding three months.
7. Term and Termination
Termination: Either party may terminate the agreement with 30 days' written notice.
Suspension: VoyceForge may suspend the "Digital Employee" immediately if the service is being used for illegal or unethical purposes.
8. Governing Law
The "30-Day Notice": This is standard in NZ B2B. It gives you time to offboard them properly and gives them time to find a human replacement (or temp) if they leave.
Liability Cap: This is vital. You don't want a clinic suing you for a "lost million-dollar patient" because Sarah missed a call. This cap protects your personal assets.
The "Sarah Disclaimer": As mentioned in the Privacy Policy, the T&Cs reinforce that the clinic must let patients know they are talking to a digital assistant that records data.